Insurance 4 Instructors

Had an accident? Do you need to report a new claim? We can help: -

If the incident was not your fault and you have details of the other party please call ULR on 01603 420830.

If you took out cover for a dual controlled replacement vehcile (usually £25) and the incident was a fire, theft or an accident which was your fault and your vehicle is not deiveable please call ULR on 01603 420830 to arrange delivery of your replacement vehicle (subject to terms and conditions.)

If you need any assistance please feel free to call Insurance 4 Instructors on 01603 301770 and we will be pleased to help in any way we can.

In the event of an incident rendering your dual control vehicle immobile or if it is stolen please call the appropriate number below: -

Accident / Theft or Attempted Theft / Fire :
Call 01603 420830
You will be provided with a replacement dual control vehicle for up to a maximum of 14 days continuous hire.

If the Accident was NOT your fault:
Call 01603 420830
You will be provided with a dual control vehicle until yours is repaired or recovered or until you receive an insurance cheque in the case of a write-off.

Injuries (driver or passengers):
Call 01603 420830
You will receive financial and legal assistance to make a claim for injury compensation, with nothing deducted from
any compensation awarded.

If you are unsure of how to proceed or wish to discuss your claim please feel free to contact us on 01603 301770 and we will gladly assist in any way.

To make a claim, please call Service Claims as soon as possible on Freephone 0500 511001. Full details of your claim will be taken and advice on what will happen next and the timescales involved will be given.

Service Underwriting has a network of approved repairers available to repair your vehicle. By using our approved repairers you will obtain the following benefits: Free courtesy car for private car policy holdersFree collection and deliveryGuaranteed repair for 3 yearsFree cleaningNo estimates required

To make a glass claim, please call the Windscreen Helpline on Freephone 0800 3167436. You should check your policy to establish that you have windscreen cover. You will be required to pay a contribution towards the cost of replacement.

If your car is stolen, then you need to report the theft to the nearest police station. Please then call Service Claims on Freephone 0500 511001 and have the crime reference number handy.

To ensure that your claim is settled quickly and efficiently, please follow our simple instructions below.

Call our Claims Helpline on 0844 873 8183 Option 1 for windscreen only claims.Option 2 to report a new claim.Option 3 to discuss an existing Claim

Please make sure that you have the following to hand before calling:Your policy documents.A copy of your driving licence.A copy of the driving licence for the person in charge of your car at the time of the incident (If someone other than the policyholder).MOT Certificate.Crime reference number (if applicable).

For advice on what steps to take in the event of an accident please click here for our ‘Accident Checklist’. We recommend that you print this document and keep it in your car in case you are involved in an accident.

Copyright © 2011 The Insurance Centre Norwich